When small problems or misunderstandings occur, just go see the people in person instead of sending mail. The mail communication can cause even more confusion. People in person are generally kinder and have more attention.
Today I was helping a colleague with setting up my application on a test environment. He was complaining so i sat with him and we quickly solved the problem. We found another problem and solved it on the spot too. Within half an hour it was all running. It would have taken a lot of more time and frustration for him to solve all the problems. Now I was giving him attention and thereby promotion myself.
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